Aged Care
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Supporting you to live independently at home
At Aussie Community Care, we provide practical, reliable and compassionate aged care support to help older Australians continue living safely and comfortably at home.
Whether you need help with everyday tasks, personal care, transport, nursing support or simply some extra assistance to stay connected with your community, our team is here to support you in a way that suits your needs and routine.
What is My Aged Care?
My Aged Care is the Australian Government service that helps older people find and access aged care support.
It is usually the first place to start if you need help at home. You can contact My Aged Care to talk about what support you may need, and they can arrange an assessment to see what services you may be eligible for.
Once you have been assessed, you may receive a referral code or approval for certain services. You can then choose a provider, such as Aussie Community Care, to help organise and deliver your support.
If you are unsure where to start, our team can also explain the process and help you understand what information you may need before contacting My Aged Care.
Talk to our aged care teamTalk to My Aged Care
Talk to My Aged Care
Contact My Aged Care to talk about what support you may need.
Arrange an assessment
Arrange an assessment
They can arrange an assessment to see what services you may be eligible for.
Choose a provider
Choose a provider
Receive a referral or approval, then choose a provider such as Aussie Community Care to deliver your support.
About Aussie Community Care
Everyone has different needs, preferences and goals. That is why we take the time to understand what matters to you before putting your care in place.
“Our aim is simple: to help you remain as independent as possible while giving you and your family confidence that the right support is available when you need it.”
We also understand the importance of culture, language, family and personal choice, and we work with you to make sure your care feels comfortable and respectful.
Aged care services built around you
From everyday domestic help to clinical care coordination, our services are designed to help older Australians live safely, independently and with dignity at home.
Domestic assistance
Practical help with cleaning, laundry, shopping and everyday household tasks so your home stays safe, clean and comfortable.
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Personal care
Respectful assistance with showering, dressing, grooming and mobility — always centred on your dignity and preferences.
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Transport and appointments
Reliable transport to medical appointments, social activities, shopping and essential errands.
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Social support
Warm, friendly support to stay connected with family, friends, hobbies and the community you love.
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Respite care
Short-term care that gives your regular carer a well-earned break while you remain safe, comfortable and supported.
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Care coordination
Help organising your services, reviewing your needs, and keeping your family, carers and professionals on the same page.
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Nursing care
Nursing care delivered by our Registered Nurse including wound management, medication management, clinical assessments, palliative care support and care coordination with GPs and specialists.
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Meals
Assistance with meal preparation and meal delivery to help you maintain a healthy routine at home.
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Home safety and modifications
Simple, practical improvements to keep your home safe, plus referrals for equipment, aids and home modifications.
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Physiotherapy
Support with mobility, strength, balance, pain management and rehabilitation delivered by our registered physiotherapist.
EnquireSupport at Home pricing schedule
Aussie Community Care is committed to clear and transparent pricing. Under the Aged Care Rules 2025, providers must publish their prices so participants and representatives can make informed decisions.
Our Support at Home pricing schedule will be published here as a downloadable document and reviewed periodically.
Download SAH Pricing SchedulePricing schedule notes
- • All prices include administration and travel costs. No hidden fees.
- • You may be required to contribute towards the cost of your services based on an assessment by Services Australia.
- • For more information visit myagedcare.gov.au or call 1800 200 422.
Our care approach
Aged care goes beyond everyday tasks. It is about trust, routine and confidence. Supporting you to live life as independently as possible, on your own terms.
- ✓ Experienced disability and community support background
- ✓ Flexible care options for home and community living
- ✓ Respectful workers who listen to individual needs
- ✓ Clear communication with families, carers and referrers
- ✓ Reliable service coordination and responsive rostering
Statement of Rights
Participants will be provided with the Statement of Rights under the Aged Care Act 2024. The Statement of Rights explains the rights of older people receiving funded aged care services.
- • Safe and quality care and services
- • Dignity, respect and privacy
- • Independence, choice and control
- • Participation in decisions about care
- • The right to raise concerns without fear of reprisal
Participants can request a copy from Aussie Community Care at any time by phone, email or in person.
Initial conversation
Initial conversation
We discuss your needs, goals, preferences, location and current support arrangements.
Care planning
Care planning
We identify suitable services, worker requirements, risks and communication preferences.
Service matching
Service matching
We match support workers based on availability, skills, location and your preferences.
Ongoing reviews
Ongoing reviews
We monitor your support arrangement and adjust services as your needs change over time.
How to make a complaint
We value your feedback and take all concerns seriously. If you are not satisfied with any aspect of our service, you have the right to make a complaint.
Internal complaints
Speak with us directly. We will listen, investigate and respond promptly.
- • Phone: 1300 064 786 or 0430 605 124
- • Email: info@aussiecommunitycare.com.au
- • In person: Speak to your support worker or coordinator at any time
External complaints
You can also contact the Aged Care Quality and Safety Commission — an independent body that handles complaints about aged care services.
- • Phone: 1800 951 822
- • Website: www.agedcarequality.gov.au
Areas We Serve
Looking for aged care support?
Contact us to discuss your care needs, ask questions or explore how we can support you or your family member in Melbourne's south-east.
At Aussie Community Care, we are committed to supporting our participants to achieve their goals and aspirations and to have greater choice and control.
Quick Links
Address
- 16 Longfield Way, Narre Warren South VIC 3805
- info@aussiecommunitycare.com.au
- 1300 064 786
- 0430 605 124
Aussie Community Care acknowledges the traditional custodians of all the lands on which we work. We pay our respects to their Elders past, present and emerging. We thank all Aboriginal and Torres Strait Islander people who share their knowledge of country and culture with us so that we can work together to shape culturally appropriate services for a more inclusive society.
